Return and refund policy

If you have changed your decision regarding the acquisition of our services, send an email to facturacion@slyn.io to request a return authorization within the first 3 calendar days after invoice payment.

How to request a refund

Within 3 days after the invoice payment date:

  1. Send an email to facturacion@slyn.io To request a return authorization, you will receive a response within the first 48 business hours.

  2. In the event that development, implementation, support, or training hours have not been consumed, a refund will be processed within the first 3 weeks after authorization is issued.

  3. In the event that service hours have been consumed, the time worked will be deducted and a refund will be made for the remainder. The invoice initially issued will be canceled and a new one will be validated containing only the hours of service consumed so far.

Please note that Slyn does not allow returns or offer refunds for the following products:

  1. Licenses downloaded or delivered electronically (sent by email).

  2. Open software.

  3. Volume License Software Orders*

  4. Update orders.

  5. Products purchased at a discount or as part of a promotion, including hours of development, implementation, support, or training.

  6. Products obtained as part of a package, with or without training, with other computer services or equipment, or distributed by another company as part of your software build.

  7. Technical support, training or consulting services, maintenance contracts and any other product and service related to the software that Slyn sells.

  8. Any other services provided by Slyn.

*Volume license order returns: Slyn does not accept volume license returns (licenses purchased at a discount from the original price) or maintenance contract orders.

The terms of the return and refund policy are subject to change without notice.

Questions about returns and refunds

If you have questions about Slyn's Return and Refund Policy, please use our email contact form to get in touch with us.